Running an RV and boat storage facility is not a walk in the park. Your high clients have high expectations because of the amount of money they are putting in. This puts extra pressure on you to ensure your facility meets those expectations. Let’s look at several ways to improve your boat and RV storage and servicing facility.
Arguably, nothing beats customer service regardless of the industry. To improve your facility, you have to offer the best customer service in Roseville and the surrounding areas. The customers may want to pass by the facility or ask questions about additional services. Excellent customer service ensures your clients keep coming back to store their vehicles during the off-season. Moreover, a satisfied customer is more likely to put in a good word for you with their friends, so you are assured of booming business.
Make your location work for you. The success of your storage and servicing facility greatly depends on the consumer demographics. If you are near a national park, camping grounds or a waterfront area, you should make it work for you. Offer other services that suit your surroundings such as firewood sales or outdoor recreation expert consultancy. Do a thorough research of an area if you want to buy a facility or property to build one.
Offer your clients online conveniences. Your clients can get round-the-clock service with technology. Using their smartphones, they can access services such as renting space, checking balance or paying ahead. Come up with an online platform where they can access those services. This way, your clients get a great sense of independence and control over their experience. Find out your clients preferred method of communication and use that to make their renting experience more convenient.
Advanced security monitoring is a very key area in this business. Your first priority when it comes to handling such expensive vehicles should be maximum security. The boat, RV and trailer storage, and servicing is an area where you cannot afford to be slack with security measures. Your customers are aware of this and will also ask questions regarding security. Go all out and get the best security features for your facility. Investing in this type of security may appear expensive, but you stand to benefit because you are ahead of your competition and can charge a premium rate. Advanced security will give you and your customers peace of mind.